Your Information Matters
Carolina Road Rescue LLC does not sell customer personal information. We collect only the information reasonably necessary to review requests, provide services, communicate with customers, and maintain business records.
1. Who We Are
Carolina Road Rescue LLC is a locally operated automotive service business providing roadside assistance and mobile automotive repair services in Horry County, South Carolina.
In this policy, “CRR,” “we,” “our,” and “us” refer to Carolina Road Rescue LLC.
2. Information We Collect
We may collect information you provide when calling us, submitting a mobile repair request, communicating with our staff, or receiving services.
Contact Information
- Name
- Telephone number
- Email address
- Preferred contact method
Vehicle Information
- Year, make, model, and trim
- Mileage
- Vehicle identification number, when provided
- Vehicle condition and reported symptoms
Service Information
- Requested service
- Service address and location type
- Scheduling preferences
- Repair history or diagnostic details
Technical Information
- Browser and device information
- IP address
- Website usage and error information
- Security and fraud-prevention data
3. How We Use Information
We may use customer information to:
- Respond to roadside assistance calls.
- Review and process mobile repair requests.
- Confirm vehicle, location, and scheduling details.
- Provide estimates, updates, and appointment information.
- Assign service work to appropriate employees.
- Maintain service and customer records.
- Improve our website, services, and internal operations.
- Prevent fraud, misuse, or security threats.
- Comply with legal and regulatory obligations.
4. Text and Email Communications
Customers who provide consent may receive text messages or emails related to their service request, appointment, technician status, service updates, estimates, or completed work.
Message and data rates may apply. Customers may request that non-essential communications stop at any time. Service-related communications may still be necessary to complete an active request or appointment.
We do not sell telephone numbers, email addresses, or consent records to third parties for their independent marketing.
5. Information Sharing
We may share information only when reasonably necessary for legitimate business operations, including with:
- Employees and authorized contractors involved in providing requested services.
- Technology providers that support website hosting, communications, payments, scheduling, or data storage.
- Government agencies, courts, or law enforcement when required by applicable law.
- Professional advisers, insurers, or legal representatives when necessary to protect our rights or respond to claims.
Service providers are expected to use customer information only for the services they perform on our behalf.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect customer information against unauthorized access, loss, misuse, or alteration.
No website, database, or electronic transmission can be guaranteed completely secure. Customers should avoid submitting unnecessary sensitive information through our website.
7. Data Retention
We may retain customer and service information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.
Records may be deleted or anonymized when they are no longer reasonably needed.
8. Your Choices
Subject to applicable law, you may contact us to request:
- Access to personal information we maintain about you.
- Correction of inaccurate customer information.
- Deletion of information that is no longer required.
- Changes to communication preferences.
We may need to verify your identity before completing certain requests.
9. Children’s Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through the website.
10. Updates to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The effective date shown at the top of this page will be updated when revisions are published.